We agree that the reply from our staff member is in an inappropriate manner and we will put some effort in improving the customer service standard through the hotline.
With a view to our company selling process, we must ask the customer to check for any scratches on the case and the functionality of the screen. We would not sell any defective product to our customer. (...) (connective) We are sorry that we cannot replace a new one for you.
However, our company offer the repair service for iphone. Please feel free to bring your iphone to our store so that we can help you to inspect the fuction of the touch screen. If you have any further question, please contact us at 2456 8678.
Reply by Tina and Amy,
Dear Ho Tin Yip,
Thank you for your letter on 7March.
We agree that the reply from our staff member is in an inappropriate manner and we will put some effort in improving the customer service standard through the hotline.
With a view to our company selling process, we must ask the customer to check for any scratches on the case and the functionality of the screen. We would not sell any defective product to our customer. (...) (connective) We are sorry that we cannot replace a new one for you.
However, our company offer the repair service for iphone. Please feel free to bring your iphone to our store so that we can help you to inspect the fuction of the touch screen. If you have any further question, please contact us at 2456 8678.
Yours sincerely,
Tina and Amy